Katie Lam is an accomplished professional with extensive experience in technical support and service delivery management. Currently serving as the Manager of Global Technical Support Quality and formerly as the Manager of Technical Support at Jamf since July 2021, Katie has previously held multiple roles at Prime Therapeutics, including Service Delivery Manager and Supervisor of Clinical Review Operations. Early career experience includes a position as Workforce Analyst at UnitedHealth Group and Clinical Review Supervisor at Prime Therapeutics. Katie has earned a Bachelor of Science in Human Resources Management from Capella University and several certifications, including Project Management from the University of Minnesota College of Continuing & Professional Studies and Diversity, Equity, and Inclusion from the University of South Florida. Additionally, Katie has a background in cosmetology, having received a diploma from Regency Beauty Institute-Blaine.
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