Operations and Branch Management

The Operations and Branch Management team at Janalakshmi Financial Services (Jana Small Finance Bank) is responsible for overseeing the efficient functioning of branch operations, ensuring service quality, and managing human resources across various areas. This includes implementing standardized processes, maintaining compliance with regulatory requirements, and enhancing customer experience through effective service delivery. The team, comprised of roles such as Service Quality Manager, Area Heads, and HR Manager, plays a critical role in supporting the bank's vision of becoming a leading digitized bank for all customer segments in India.