Kristen Stillwell

Kristen Stillwell has a diverse work experience in various companies. Kristen started their career at Buildium LLC, where they worked as a Customer Care Agent from October 2014 to August 2016. In this role, they provided friendly and efficient service to customers, addressing technical, accounting, and application-related inquiries.

After that, Kristen became a Customer Care Team Lead for the West Coast at Buildium LLC from September 2016 to May 2017. Kristen led a team of customer service professionals and ensured the resolution of client issues.

In 2017, Kristen joined ReachNow as an Operations Coordinator from May to October. Their responsibilities included handling escalated customer service inquiries and overseeing the Violations Team, implementing processes to address parking and traffic-related violations.

From November 2017 to August 2019, Kristen worked at ReachNow as the Fleet Operations and Claims Lead. Kristen implemented processes to improve fleet availability and cost recovery for damaged vehicles. Kristen effectively communicated with body shop vendors, monitored vehicle repairs, and determined liable parties for claims and cost recovery, resulting in a $1 million increase in damage recovery over a year.

After that, Kristen joined Amwell as a Client Support Specialist from June 2020 to April 2022. Kristen provided support to clients and ensured their satisfaction with the company's services.

Currently, Kristen is employed at Jane Technologies, Inc. as a Technical Support Representative since April 2022. Kristen recently transitioned into the role of Manager, Technical Support in March 2023.

Kristen Stillwell earned a Bachelor of Arts degree in English and Spanish from the University of North Carolina at Greensboro, completing their studies from 2004 to 2008. Kristen continued their education at the same university, earning a Master of Arts degree in English Language and Literature from 2009 to 2012. In addition to their formal education, Kristen obtained several certifications, such as "Introduction to Web APIs," "Developing a Critical Thinking Mindset," "Learning Excel: Data Analysis," "Learning Regular Expressions," "Programming Foundations: APIs and Web Services," "Become a Customer Service Manager," "Building Customer Loyalty," "Computer Science Principles: The Internet," "Customer Service Strategy," "Customer Service: Knowledge Management," "Introduction to AWS for Non-Engineers: 1 Cloud Concepts," "Leading a Customer-Centric Culture," "Managing Customer Expectations for Managers," "Managing a Customer Contact Center," "Managing a Customer Service Team," "Networking Foundations: Networking Basics," "Quality Standards in Customer Service," "Using Customer Surveys to Improve Service," "Web Programming Foundations," and "Winning Back a Lost Customer." Kristen obtained these certifications from LinkedIn, with various completion months and years ranging from July 2021 to March 2022.