Sharlene Smith

Sharlene Smith is an accomplished executive currently serving as Chief Operating Officer at Zaxby's Franchising LLC since April 2022, where responsibilities include providing strategic vision and leading operational excellence to enhance the guest experience. Sharlene champions organizational culture and develops high-performing teams to drive growth. Previous experience includes Board Member at Atlanta Ronald McDonald House Charities from September 2016 to December 2024, Vice President of Operations Excellence at Papa John's International from October 2020 to April 2022, and President of Adjust You, LLC from October 2016 to October 2020, focusing on health and wellness franchises. A long tenure at McDonald's Corporation from March 1990 to October 2020 involved roles including Vice President & General Manager, Regional Vice President & Director of Operations, and Restaurant Manager. Sharlene holds a Bachelor of Business Administration in Business Administration and Finance from Towson University.