Steven Cohen

Steven Cohen has a wealth of experience in the fast-food industry, starting from being a General Manager at Chick-fil-A Corporate to an Owner/Operator at a Chick-fil-A franchise, and now serving as the Director of Guest Experience and Business Optimization at Zaxby's Franchising LLC. With a degree in Economics from The University of Georgia, Steven has a strong background in managing day-to-day operations, implementing training programs, overseeing finances, and ensuring excellent customer service. Steven's expertise lies in improving guest experience and optimizing business operations.