Muhammad Faisal

Muhammad Faisal possesses extensive experience in customer experience management, communication, and training, currently serving as the Head of Communication & Training at Jazz since February 2003. Faisal has led significant initiatives improving customer satisfaction through refined communication strategies, training programs, and comprehensive content creation across multiple platforms in various languages. Previous roles include Head of CX Management, Design & Usability, where Faisal directed continuous improvements and usability testing for optimal customer experience. Additionally, a strong background in leadership and process optimization is evident from positions such as Manager Customer Experience and Assistant Manager in various capacities at Jazz and prior telecom firms. Muhammad Faisal holds multiple degrees, including an M.A. in Islamic Studies and an M.S. in Computer Sciences.