Nauman Saeed Mughal

Nauman Saeed Mughal has extensive work experience in the telecommunications industry, specifically with Jazz and Warid Telecom.

At Jazz, Nauman held the role of Head of Digital Transformation & Analytics. In this position, they led the company's digital transformation efforts for CX (customer experience), focusing on recurring revenue and profitable growth. Nauman forged strategic partnerships to optimize the customer experience journey and implemented various digital tools and technologies. Nauman also prioritized customer success and value realization through all-digital, end-to-end omni-channel customer service.

Prior to their role in digital transformation, Nauman served as the Head of Quality Assurance, Standardization & Training at Jazz. Nauman was responsible for ensuring quality across the organization and standardizing processes. Nauman also provided training to employees and contributed to their skill development.

Before joining Jazz, Nauman worked at Warid Telecom. There, they held various managerial positions including Manager Postpaid & Retail Experience and Regional Manager - Customer Care Operations. In these roles, they managed large teams and implemented measures to improve customer satisfaction. Nauman also played a key role in launching new services, such as 4G LTE, and optimizing operations through diversification and process improvements.

Overall, Nauman has a strong background in customer service, operational efficiency, and digital transformation within the telecommunications industry.

Nauman Saeed Mughal holds an MBA in Marketing from the Institute of Management Sciences, which they obtained from 2005 to 2008. Prior to that, they completed a Bachelor's degree in Computer Science from the same institute between 2000 and 2003. Additionally, they have pursued various certifications including Google Digital Marketing & E-commerce, Google UX Design Specialization, Digital Transformation 2022 - Masterclass, Google Project Management, Design Thinking for Innovation, IBM Data Analyst, ISO 9001-2015 Lead Auditor, Six Sigma Green Belt Specialisation, and Train the Trainer. The dates of completion for these certifications are not provided.