Drea Ventura

Drea Ventura is a skilled Customer Support Specialist level II at Jazz Imaging since August 2021, where responsibilities include managing escalated issues, resolving customer inquiries, and maintaining accurate databases in Salesforce. Prior experience includes a role as a Customer Service Technical Support at Kyla, consistently exceeding performance benchmarks while assisting stressed customers. Drea has also worked as an Information Technology Support Technician at Amazon Web Services, managing multiple IT requests and troubleshooting devices. An internship with Year Up provided extensive technical training, and earlier experience as a Team Lead at Malone Workforce Solutions focused on administrative effectiveness. Drea's educational background includes training at Per Scholas and Year Up United, as well as a diploma from Crossroads High School.