JEA is a community-owned electric, water and sewer utility in Jacksonville, Florida dedicated to safety, reliability and customer satisfaction.

Utilities

JEA's headquarters in Jacksonville, FL, United States

Vickie Cavey

Jose Dejesus Garcia

Charlene Crawshaw

Bill Kearson

Jocelyn Granger

Kim Wheeler

Ricky Erixton

Steven Selders

Ted Phillips

Regina D. Ross

David Emanuel

John Baker

Joe DiSalvo

Kawanza Humphrey

The Information Technology and Systems team at JEA is responsible for ensuring the reliability, security, and efficiency of the organization’s technology infrastructure. This team manages essential IT services, oversees system administration, database management, and network security while developing and integrating applications that support JEA's utilities operations. They also focus on enhancing data analytics capabilities to drive informed decision-making and improve customer service.

Information Technology and Systems

The Human Resources and Organizational Development team at JEA focuses on fostering a positive workplace culture and enhancing employee engagement through strategic initiatives in talent management, diversity, and inclusion. They oversee HR operations, labor relations, and organizational effectiveness, ensuring alignment with JEA's commitment to safety and customer satisfaction while supporting the growth and development of its workforce.

Human Resources and Organizational Development

The Engineering and Technical Management team at JEA is responsible for overseeing the design, implementation, and maintenance of complex utility systems. This team ensures the reliability and efficiency of electric, water, and sewer services through proactive project management, advanced predictive maintenance strategies, and meticulous planning. By leveraging technical expertise and performance analytics, they enhance infrastructure resilience while prioritizing safety and customer satisfaction.

Engineering and Technical Management

The Finance and Accounting team at JEA is responsible for managing the company's financial health and ensuring compliance with regulatory standards. This team oversees budgeting, financial reporting, auditing, and tax-related activities, while analyzing data to support strategic decision-making and enhance overall operational efficiency. Their focus is on delivering accurate financial insights to uphold JEA's commitment to safety, reliability, and customer satisfaction.

Finance and Accounting

The Customer Support and Services team at JEA focuses on enhancing customer satisfaction by providing reliable assistance and solutions for electric, water, and sewer services. They manage customer inquiries, ensure accurate billing, and leverage insights to improve the overall customer experience. Additionally, the team engages with the community to foster strong relationships and address service needs effectively.

Customer Support and Services

The Leadership Team at JEA is responsible for setting the strategic direction and operational oversight of the utility, ensuring safety, reliability, and customer satisfaction. This team collaborates on policy development, financial management, external relations, and human resources, aiming to enhance organizational performance and community engagement in Jacksonville.

JEA

Org chart

Board & advisors

Teams

Information Technology and Systems

Human Resources and Organizational Development

Engineering and Technical Management

Finance and Accounting

Customer Support and Services

Leadership Team

Offices

JEA

Org chart

Board & advisors

Teams

Information Technology and Systems

Human Resources and Organizational Development

Engineering and Technical Management

Finance and Accounting

Customer Support and Services

Leadership Team

Offices

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