Dalyn Riley

Dalyn Riley is an experienced professional with expertise in billing support services and tax preparation. Currently serving as the Manager of Billing Support Services at JEA since June 2021, Dalyn oversees the monthly billing and invoicing for 450,000 utility meters while driving process optimization initiatives. As the Owner/Tax Professional at Making Tax Sense, Dalyn specializes in individual income tax preparation across multiple states, including Connecticut, New York, and Colorado. Previous roles include Tax Xpert Tier 2 at TaxAct, Operations Supervisor for Billing and Revenue Control at Colorado Springs Utilities, and Manager of Customer Accounting at AVANGRID, Inc., focusing on improving operational efficiency and customer satisfaction. Dalyn holds an MBA in Corporate Innovation from Post University and a BA in History from Central Connecticut State University.