James Peacock

James Peacock is a seasoned marketing and customer service professional with extensive experience in various roles. Currently serving as a Marketing Coordinator and Marketing Operations Analyst at Jellis Craig since August 2022, James previously held the position of Database Management & Customer Analytics Manager at Jellis Craig Stonnington & Richmond from April 2018 to August 2022. Prior to that, James worked as a Customer Experience Coordinator at Aussie Farmers Direct, where notable achievements included reducing complaint rates from 2.1% to 1%. James's customer service expertise is further underscored by roles at iiNet, where significant improvements in customer support and a reduction in Ombudsman complaints were achieved, as well as positions at Netspace Online Systems with a focus on high-level support and training.