Kristen Nielsen

Kristen Nielsen is an accomplished customer support specialist currently employed at Jellyfish since July 2022, bringing extensive experience in high-volume communications and operational support from previous roles at John Hancock and Starbucks. At John Hancock, Kristen served as a Life Commission Specialist, focusing on resolving complex issues for broker-dealer and wire house firms, while generating monthly reports and coordinating solutions. Kristen's leadership as a Manager at Starbucks involved driving sales in a multi-million dollar business and nurturing team talent, demonstrating a strong commitment to both operational efficiency and team development. Additional positions include client management and operational roles across various sectors, complemented by a Bachelor of Science degree in American History from Suffolk University.