Karen Hicks

Karen Hicks has extensive experience in product ownership, requirements analysis, and technical writing, currently serving as a Product Owner and Requirements Analyst at Jeppesen, a Boeing Company, since 2004. In this role, Karen collaborates with portfolio product management to align the development team's roadmap and prioritize the product backlog while ensuring traceability between portfolio and product Epics. Previous roles at Jeppesen include Interaction Designer, where user needs were identified through interviews to design intuitive interfaces, and Sr. Technical Writer, focusing on simplifying technical concepts for end-user documentation. Additionally, Karen has held positions at Trus Joist Corp as a Sr. Requirements Analyst and Sr. Technical Writer, enhancing stakeholder communication and improving requirement traceability. Karen’s career began with technical writing roles at Tanning Technology and Telic. Educationally, Karen holds a certification in Azure Fundamentals.