Andrew Parsons

Andrew Parsons has extensive experience in the travel industry, currently serving as Senior Manager - Change & Transformation at Jet2.com and Jet2holidays since December 2015. In this role, Andrew designs and maintains the Contact Centres transformation strategy, adapting it to evolving conditions and insights. Prior positions at Jet2.com included Messaging Operations Manager, where Andrew developed digital communication strategies to enhance customer contact efficiency. Earlier experience includes roles at Sky, where Andrew was a Customer Service Specialist, Travel Advisor, and Team Leader in Pre Travel Services, demonstrating a strong background in customer service and operational management.