Steve Wilson

Steve Wilson currently serves as the Assisted Travel and Medical Manager at Jet2.com and Jet2holidays, a position held since July 2023. Prior to this role, Steve worked at Heathrow from July 2019 to April 2022, where responsibilities included driving operational improvements for vulnerable passengers and ensuring regulatory compliance through management of SLAs and KPIs. Previously, Steve was the General Manager for the PRM Service at ABM UK, overseeing the largest PRM operation in Europe at Heathrow Airport. Steve's experience also includes positions as ITO Contract Manager at OmniServ Ltd. and several roles at World Duty Free Group, where focus was on customer service and operational excellence. Steve's career began at Marks and Spencer, culminating in various managerial roles. Education was completed at Tomlinscote School & Sixth Form College.