Daniel Wood has over a decade of experience in the information technology and customer service sectors, currently serving as an Information Technology System Engineer at JetBlue Airways since May 2010, following promotions from Associate Engineer and Desktop Support Analyst roles. Daniel oversees support for Office 365 products and automated flight IVR, and has a strong background in providing technical support and troubleshooting across various tiers of service. Previous experience includes roles as a Desktop Support Analyst, where responsibilities involved proactive hardware and software support and quarterly PCI audits, and as a Customer Support Professional, focused on delivering exceptional service in a reservations capacity. Prior experience also includes serving as an Aircrew Flight Equipment Specialist in the United States Air Force. Daniel studied at Utah State University from 2007 to 2009.
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