Edward Hayden

Edward Hayden has over 30 years of experience in the airline and travel industry, currently serving as Lead Customer Operational for JetBlue Airways since December 2015, where responsibilities include customer check-in and ensuring compliance with travel documentation and baggage policies. Prior to this role, Edward worked as a Marketing Assistant for Singapore Airlines, managing performance reports and maintaining sales tool accuracy. Experience also includes serving as a Service Delivery Representative for Virgin Holidays, providing concierge service to guests, and roles at Air France and Virgin Atlantic, specializing in sales analysis and customer support.