Virgin Atlantic, a trading name of Virgin Atlantic Airways Limited and Virgin Atlantic International Limited, is a British airline with its head office in Crawley, England.

Aviation & Aerospace

Virgin Atlantic

Virgin Atlantic's headquarters in Crawley, United Kingdom

Shai Weiss

Corneel Koster

Oliver Byers

Becky Woodmansee

Julian Homerstone

Holly Boyd-Boland

Siobhan Fitzpatrick

Lacey Adams

Helen Berry

Juha Jarvinen

The Customer Service and Operations team at Virgin Atlantic ensures seamless and exceptional passenger experiences by managing airport operations, clubhouses, and network operations. They handle customer service inquiries, training quality, business resilience, and global clubhouses. Additionally, the team focuses on operational efficiency, cargo services, and sales management to maintain high standards of service and operational resilience across all touchpoints.

Customer Service and Operations

The Marketing and Communications team at Virgin Atlantic is responsible for shaping and promoting the airline's brand identity, managing global marketing strategies, and ensuring effective communication both internally and externally. This team oversees brand propositions, market insights, social media engagement, public relations, and corporate communications to enhance Virgin Atlantic's market presence and customer experience across international markets.

Marketing and Communications

The Finance Team at Virgin Atlantic is responsible for ensuring the company's financial health and stability. This includes managing corporate finance, treasury, financial planning, procurement, forecasting, and strategic finance. The team works collaboratively to optimize financial performance, support business decisions, and drive cost-efficiency across the airline.

Finance Team

The Engineering & Technical Operations team at Virgin Atlantic is responsible for maintaining and enhancing the airline's fleet performance, ensuring compliance with engineering and maintenance standards, and leading transformation projects for technical and engineering operations. They focus on strategic planning, enterprise architecture, and the implementation of advanced engineering solutions to optimize efficiency and safety across the airline's operations.

Engineering & Technical Operations

The Customer Relationship Management (CRM) Team at Virgin Atlantic is responsible for developing and executing personalized marketing campaigns, analyzing customer data to drive loyalty and engagement, and enhancing the overall customer journey. They focus on creating targeted communication strategies that resonate with passengers, ultimately aiming to build and maintain strong relationships with customers and improve their travel experience.

Customer Relationship Management (CRM) Team

The Leadership Team at Virgin Atlantic is responsible for setting the strategic direction of the airline, ensuring operational excellence, and enhancing customer experience. Comprising key executives such as the Chief Executive Officer and Chief Financial Officer, this team collaborates to drive profitability, foster innovation, and uphold Virgin Atlantic's commitment to exceptional service in the competitive aviation industry.

Virgin Atlantic

Org chart

Teams

Customer Service and Operations

Marketing and Communications

Finance Team

Engineering & Technical Operations

Customer Relationship Management (CRM) Team

Leadership Team

Offices

Virgin Atlantic

Org chart

Teams

Customer Service and Operations

Marketing and Communications

Finance Team

Engineering & Technical Operations

Customer Relationship Management (CRM) Team

Leadership Team

Offices

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