Alana Lombardo

Alana Lombardo is a professional with extensive experience in training and development across various roles in the jewelry and service industries. Currently serving as a Customer Care Trainer and Coach at Jewelers Mutual Group since October 2021, Alana develops and delivers comprehensive training programs for employees. Previously, Alana worked as a Training and Performance Specialist at Salelytics, where responsibilities included creating onboarding training and developing employee initiatives to enhance performance. Alana's background also includes roles as Service Manager at Aaron Faber Gallery, Operations Manager at BIAGINI GRASSI ADVISORY GROUP, LLC, and Fine Jewelry Office Manager at Zale Jewelers. Alana's educational credentials include an Accredited Jewelry Professional degree from the Gemological Institute of America and an ongoing Bachelor of Science in Business, Management & Economics from SUNY Empire State College.