Elina Floim serves as the Customer Support Manager at JFrog since March 2021, leading a team of Developer Support Engineers to enhance customer satisfaction and optimize support operations. Previously, Elina held positions as a Senior Developer Support Engineer and Developer Support Engineer, demonstrating expertise in managing critical issues and collaborating with R&D, Product, and Sales teams to address customer concerns. Prior experience includes working as a Technological Operations Analyst at Black Cube and as a Research Analyst for the Israeli Military Intelligence - Unit 8200, focusing on communication networks research. Elina holds a Bachelor's degree in Management Information Systems from Ben-Gurion University of the Negev, earned between 2017 and 2020.
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