Jefin Jaison

Jefin Jaison is an accomplished Project Manager at JFrog, specializing in Salesforce implementation and service delivery since October 2020, with a focus on driving success in Customer Support Operations through effective project delivery and stakeholder management. Prior to this role, Jefin served as the Manager of Application Support Services, leading a team to maintain high service standards and operational goals. Jefin's previous experience at NetApp included positions as a Senior Subject Matter Expert in CRM and Logistics, where expert oversight of CRM projects and customer escalations was provided, and as a Global Service Logistics Specialist, managing high-profile customer accounts. Earlier roles at Concentrix involved quality assurance and process optimization. Jefin holds a Master’s degree in Logistics, Materials, and Supply Chain Management from the Indian Institute of Material Management and a Bachelor of Business Administration from T John Institute of Management and Science.