Charu Sharma

Charu Sharma is a skilled Senior Business Analyst and Director with extensive experience in the higher education industry and various NSW government departments. Currently serving as the Director at JICS Consulting since 2022, Charu has also held roles such as Senior Business Analyst at the NDIS Quality and Safeguards Commission and the NSW Department of Communities and Justice, focusing on digital reform and customer experience improvements. Previously, Charu was a Technical Team Lead at HCL Technologies and worked with several organizations, including Tata Consultancy Services and the University of Sydney, demonstrating a strong background in technical documentation, IT service management, and Lean Six Sigma. Charu earned a Master of Business Administration (M.B.A.) with a focus on Information Technology, complementing a Bachelor's Degree in Information Technology from CITM, Delhi.