Senior Director, Network Operations

Jiffy is a leading platform empowering crafters, creators, and small business owners with the tools and infrastructure to bring their visions to life. With over a decade of experience, we’ve combined world-class service, innovative technology, and reliable logistics to become a trusted partner for millions of customers worldwide. We’re not just about blank apparel—we’re about enabling creativity and supporting entrepreneurs. Our growing team is looking for driven individuals passionate about scaling impactful solutions for the custom apparel industry.

We are seeking a Senior Director of Network Operations to oversee and expand our printer shop network, focusing on Direct-to-Film (DTF) and Print-on-Demand (POD) services for custom apparel. This critical role involves building and managing a robust fulfillment network, ensuring operational excellence, and driving scalable growth for Jiffy’s custom apparel offerings.

This position will work Eastern Time Zone hours.

Key Responsibilities

• Develop and implement a comprehensive strategy for expanding and optimizing the printer shop network to meet customer demand.
• Serve as a key leader in scaling the network's capacity and capabilities, ensuring alignment with business goals.
• Lead cross-functional teams to integrate operational improvements across the supply chain and production network.
• Oversee day-to-day operations of the printer shop network, ensuring seamless order fulfillment and on-time delivery.
• Identify and onboard new printer shop partners to expand capacity and geographic reach.
• Negotiate and manage vendor relationships, ensuring alignment with service-level agreements and cost efficiencies.
• Develop scalable processes to ensure seamless onboarding and integration of new partners
• Establish and monitor KPIs for production quality, efficiency, and customer satisfaction.
• Collaborate with fulfillment partners to optimize workflows, reduce lead times, and ensure quality assurance for DTF and POD orders.
• Collaborate with product and engineering teams to improve fulfillment systems and technology.
• Drive the implementation of automation and advanced tools to enhance production scalability and accuracy.
• Leverage data and analytics to identify bottlenecks and implement continuous improvements across the network.