Dale Kerns

Dale Kerns is the current Service Manager at Jim Coleman Toyota. Dale has held this position since December 2017. Prior to that, they were the Service Director at Jim Coleman Infiniti from October 2012 to December 2017. Before that, they were the Assistant Service Manager at Jim Coleman Toyota from January 2006 to September 2012. In their current role, they are responsible for anything and everything to assist the Service Director and Service team members to achieve monthly and yearly sales and customer satisfaction goals. Dale also serves as the Customer Relations Manager to resolve all incoming customer complaints through the Toyota Customer Experience CRM application.

Dale Kerns completed a Bachelor of Arts in Communication and Media Studies at Towson University.

Some of their coworkers include Ben Thurston - Service Advisor, Arvin Go - Sales & Leasing Consultant, and Zachary Wraase - Sales & Leasing Consultant. Dale Kerns reports to Patrick Coleman, General Manager.