Sarah Vacondio

Sarah Vacondio has a diverse work experience spanning over multiple industries. Sarah began their career as an Architect at Paolo Bedogni Architetto from September 2004 to December 2007. Sarah then worked as an Architect at CREA Srl from January 2008 to March 2010, followed by a role as a Senior Architect at ProgettualMente from March 2010 to December 2015.

In 2016, Sarah transitioned into the customer service industry, starting as a Customer Service Executive at Booking.com. In this role, they provided quality customer service to guests and partners, focusing on resolving issues and ensuring a positive experience. From January 2018 to August 2021, they served as a Customer Service Team Lead B2C at Booking.com, where they effectively managed a team of 15 employees and handled various HR tasks.

Sarah is currently working at Jimdo as a Customer Service Team Lead B2B/B2C since August 2021. Sarah'sprimary focus is on delivering exceptional customer service and instilling a customer-centric mindset throughout the organization. Sarah strives to exceed customer expectations and elevate the overall customer experience.

Sarah Vacondio obtained their Bachelor's degree in Architecture from Università degli Studi di Ferrara, where they studied from 1998 to 2004. In 2019, they pursued a specialization in Inspiring Leadership through Emotional Intelligence at Case Western Reserve University. Additionally, they have obtained several certifications, including B2B Marketing Foundations, Interviewing Techniques, Interviewing a Job Candidate for Recruiters, Marketing Foundations: Targeting, Mastering Common Interview Questions, Problem Solving Techniques, and Solving Business Problems. These certifications were obtained in August 2019 from LinkedIn and Lynda.com.