Ramit Pathania is a seasoned professional in business operations and customer service, currently serving as Senior Manager of Business Operations at Jio since September 2022, focusing on enhancing customer contact center operations. Prior to this role, Ramit led business operations at Reflective Customer Solutions, where duties included optimizing workflows and implementing strategic plans for operational efficiency. Ramit also held positions at Altisource Portfolio Solutions as Sales Operations Manager and Team Leader, overseeing sales pipeline management and team effectiveness. Early career experience includes leading operations and ensuring client satisfaction at Tracmail India Pvt. Ltd., where Ramit managed teams and delivered high-quality customer service. Ramit holds a Bachelor of Science (B.Sc.) degree in Information Technology from the University of Mumbai.
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