Shiva Kumar N .

Shiva Kumar N. is a seasoned global customer service and operations professional with over 30 years of cross-industry experience, including 5 years in manufacturing, 18 years in telecom, and 7 years in the life insurance sector. Currently, they lead the customer experience at Reliance Jio Infocomm Ltd., overseeing key state operations across various business functions. Previously, Shiva held significant roles, including Associate Director of Operations at PNB MetLife India Insurance Co. Ltd. and Head of Customer Service at Bharti Airtel Ltd., where they were instrumental in enhancing customer satisfaction and operational efficiency. Shiva holds a Bachelor's degree from Bangalore University, a certification in Corporate Finance and Business Laws, and an Executive Diploma in Advanced Management from XLRI Jamshedpur.