Shivakumar J B

Shivakumar J B is a Sr Manager in Customer Service at Jio - Reliance Industries Ltd, with 8 years of experience in ecommerce, retail, and telecom. They previously held roles such as Manager and Sr Manager in Customer Experience at Airtel Business, where they focused on B2B service assurance, customer retention, and cross-functional collaboration. Shivakumar also managed retail operations and territory sales for Bharti Airtel and owned a retail branch, demonstrating a strong background in sales management and customer experience enhancement. They graduated with a first-class degree in Marketing from SIIMS College, Bangalore University.