Clare Shufflebotham

Clare Shufflebotham is a seasoned professional in customer experience management, currently serving as the Director of Customer Experience at Jisc since December 2022. Previously, Clare held various roles at CrossCountry Trains from April 2008 to December 2022, including Head of Customer Experience, Head of Marketing, and Partnership Manager. Clare's earlier career includes experience as a Passenger Advisor at Passenger Focus and as a Service Quality Advisor at the Royal Bank of Scotland Business. Academic qualifications include a BA Hons in History from The University of Manchester, a Diploma from CIM | The Chartered Institute of Marketing, and an MBA from The Open University.