Nicki Gordon currently serves as the Platform Owner for DXP Operations at Jisc, overseeing the strategic direction and delivery of the Salesforce platform service since October 2025. Previously, as the Zoho Product Owner at Fred. Olsen Cruise Lines, Nicki led the implementation of a business-wide CRM strategy. Nicki's earlier experience includes key roles at Hodder Education, where responsibilities encompassed account management and CRM project management, as well as positions in office management and marketing across various companies. With a strong background in marketing and CRM strategies, Nicki has demonstrated a commitment to aligning technological solutions with organizational objectives.
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