Jody Miele is a seasoned Customer Success Leader with over eight years of experience in executing Global Client Experience strategies across various industries. Currently serving as the Director of Global Customer Success at JLL, Jody oversees initiatives managing significant annual recurring revenue while driving product adoption and customer satisfaction. Previous roles include Senior Manager of Customer Success at 2U, where Jody successfully launched and scaled multiple programs, and Mental Wellness Coach at Sibly, employing therapeutic strategies to support individuals in crisis. Jody holds an MBA from the University of Denver and a Master's degree in Higher Education and Student Affairs from the University of Connecticut.
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