JM&A Group
Lori Arce is an accomplished professional with extensive experience in sales support and customer service roles. Currently serving as Director of Sales Support at JM&A Group since September 2021, Lori previously held multiple director positions at JM Family Enterprises, including Director of Customer Services and Director of Field Support, showcasing a strong commitment to customer satisfaction and operational excellence. Lori's academic background includes a Bachelor of Science in Health Services from Baylor University and a Master of Business Administration in Finance from Florida Atlantic University.
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JM&A Group
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JM&A Group, a division of JM Family Enterprises, Inc., is a results-driven company committed to increasing auto dealers’ performance and profitability. Rather than simply offering F&I-related products and services, we provide comprehensive solutions for all areas of a dealer’s business nationwide. Our highly trained team of 700+ associates work hard to continuously provide our dealers with unsurpassed in-store support and training. This, combined with our rock-solid financial standing and more than 40 years of experience, has contributed to JM&A Group's prosperity in the industry. We are fully dedicated to the success of our dealers, which is why more than 3,800 of them place their trust with JM&A Group. To provide dealers with more insight on pressing industry changes and trends, we created our Resources page, where you have access to insider advice from assets like blogs, eBooks, videos and our podcast, The Walk Around, available on all streaming platforms (and on YouTube!). Our hosts interview automotive industry pros as well as experts on hiring and retention, brand development, dealership relevancy, digital retail tools and more! Also on our Resources page, Office Hours webinars feature discussions on F&I, industry trends, diversity in retail automotive and talent optimization, and more conversations are always in the works. Visit jmagroup.com/resources. Change is a marker of forward progress, and we want to be at the forefront. We strive to be the dedicated partner dealers need in an industry that’s continuously evolving. At JM&A Group, we create new paths to enable dealership sales, talent and performance success through our strategic alliances with J.D. Power®, Polly, Dynatron Software and Hireology, as well as the launch of a new suite of EV F&I and warranty products, EV+ Protect™. Follow JM&A Group on LinkedIn, Facebook and YouTube for more dealership growth knowledge.