Thomas Crippen

Senior Business Process Automation Analyst at JM&A Group

Thomas Crippen is a seasoned Senior Business Process Automation Analyst at JM&A Group since December 2023, demonstrating expertise in streamlining operations and optimizing workflows through innovative automation solutions. Prior experience at Accelirate Inc. included roles as Automation Process Lead, Senior Automation Business Analyst, and Automation Business Analyst from February 2019 to December 2023. Thomas holds a Master of Business Administration (MBA) in Management Information Systems from Florida Atlantic University (2015 - 2018) and a Bachelor of Business Administration (BBA) in International Business from Florida Atlantic University (2009 - 2014).

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Miami, United States

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JM&A Group

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JM&A Group, a division of JM Family Enterprises, Inc., is a results-driven company committed to increasing auto dealers’ performance and profitability. Rather than simply offering F&I-related products and services, we provide comprehensive solutions for all areas of a dealer’s business nationwide. Our highly trained team of 700+ associates work hard to continuously provide our dealers with unsurpassed in-store support and training. This, combined with our rock-solid financial standing and more than 40 years of experience, has contributed to JM&A Group's prosperity in the industry. We are fully dedicated to the success of our dealers, which is why more than 3,800 of them place their trust with JM&A Group. To provide dealers with more insight on pressing industry changes and trends, we created our Resources page, where you have access to insider advice from assets like blogs, eBooks, videos and our podcast, The Walk Around, available on all streaming platforms (and on YouTube!). Our hosts interview automotive industry pros as well as experts on hiring and retention, brand development, dealership relevancy, digital retail tools and more! Also on our Resources page, Office Hours webinars feature discussions on F&I, industry trends, diversity in retail automotive and talent optimization, and more conversations are always in the works. Visit jmagroup.com/resources. Change is a marker of forward progress, and we want to be at the forefront. We strive to be the dedicated partner dealers need in an industry that’s continuously evolving. At JM&A Group, we create new paths to enable dealership sales, talent and performance success through our strategic alliances with J.D. Power®, Polly, Dynatron Software and Hireology, as well as the launch of a new suite of EV F&I and warranty products, EV+ Protect™. Follow JM&A Group on LinkedIn, Facebook and YouTube for more dealership growth knowledge.


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501-1,000

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