James Schmidt

James Schmidt is the Service Director at JMARK Business Solutions, Inc. James has over 17 years of experience in the IT industry, with a focus on support operations. James previously worked as the Support Operations Director at ISOutsource from August 2013 to August 2017. In this role, they were responsible for managing the Remote Service Desk team, Dispatch team, Internal IT team, and one of the company's top 5 clients.

James is a strong leader and mentor, who is dedicated to helping their team members grow professionally. James is passionate about improving efficiency and maximizing productivity. Under their leadership, the teams they have managed have consistently exceeded expectations and achieved great results.

James Schmidt has a Master of Business Administration from Western Governors University, a Bachelor's Degree in Network and System Administration from Western Governors University, and a Bachelor's Degree in Business Administration, Management and Operations from Colorado Technical University. James also has a certification from AXELOS Global Best Practice in ITIL Practitioner, Cisco in CCNA Cisco Certified Network Administrator, AXELOS Global Best Practice in ITIL Foundation, Microsoft in MCSE: Server Infrastructure, CompTIA in Project+, and CompTIA in Security+.

Some of their coworkers include Michael Bartlett - Director of Experience Innovation, Andy Whaley - Chief Growth Officer, and Karen Perdue - Controller. James Schmidt reports to Thomas H. Douglas, CEO.