Jean Melo

Jean Melo has six years of work experience. In 2010, they began working as a Bilingual Customer Service Representative at Data Vimenca, where they assisted clients with their money transfers and used the Microsoft Office suite to send emails and make reports with Excel. In 2012, they became an Accounts Payable Consultant at the Innovation Centric Group (ICG Team) and a Admissions Department Clerk at New Horizons Bilingual School. At ICG Team, they monitored, verified, coded, and released payments for a Canadian oil company and was an electronic invoice processing application trainer. At New Horizons Bilingual School, they were responsible for the after school programs and all extracurricular activities, and managed the schedule for the English as foreign language teachers. In 2019, they became a Customer Success Specialist at JOB TODAY, where they communicated effectively with customers via email and chat, used a CRM, tracked and labeled issues, and used a reviews system platform for Android and IOS. In 2021, they began working as an Academic Onboarding Specialist / Customer Delight Representative at Riipen, where they support a defined group of clients and/or ad-hoc clients, promotes user success on the platform, and maintains frequent communication with academic clients.

Jean Melo obtained a degree in Ingeniería de sistemas from Pontificia Universidad Católica Madre y Maestra between 2006 and 2009. Additionally, they hold a Data Engineer certification from STI - Soluciones Tecnológicas Integradas.