Ivanina Mincheva

Ivanina Mincheva is an experienced professional in client services and quality assurance, currently serving as the Director of Enablement and Quality Assurance at Jobber since February 2025. Previously, Ivanina held the position of Director of Client Services at ADP and served as Practice Leader for Customer Service Transformation at IBM Client Innovation Center Quebec. Ivanina's expertise includes developing CX strategies, driving automation initiatives, and overseeing quality assurance in global contact centers during a tenure at HSBC. Ivanina's educational background includes an undergraduate degree in Finance from Concordia University and a DEC in Commerce from Vanier College.