Mohammed Arshid

Mohammed Arshid has a diverse work experience spanning multiple industries and roles. Mohammed is currently the Head of Customer Support Operations at Joblogic Service Management Software, a position they have held since June 2023. Prior to this, they served as the Head of Customer Success at the same company from May 2022 to August 2023 and worked as an Operations Change Manager from April 2021 to May 2022.

Before joining Joblogic, Mohammed worked as a Process Improvement Coordinator at BNP Paribas Real Estate from December 2019 to April 2021. And prior to that, they gained extensive experience at NatWest Group, where they held various positions such as Regional Implementation Manager in Commercial Banking from December 2016 to November 2019, Business Improvement Analyst in Commercial Banking from September 2015 to November 2016, and Business Specialist in Business Banking from January 2015 to September 2015. Mohammed also worked as a Continuous Improvement & Quality Analyst in Debt Management Operations from February 2014 to January 2015, Complaints Team leader in Debt Management Operations from November 2012 to February 2014, Complaints Handler in Debt Management Operations from January 2012 to November 2012, and Senior Business Associate from July 2011 to January 2012.

Overall, Mohammed Arshid has demonstrated their expertise in customer support, customer success, operations management, process improvement, and business analysis throughout their career.

Mohammed Arshid attended Joseph Chamberlain Sixth Form College from 2006 to 2008, where they earned their A levels. Mohammed then enrolled in Coventry University from 2008 to 2011, studying Mathematics. In terms of additional certifications, Mohammed obtained the Prince2® Foundation certification in 2017, the Lean LCS Level 1 certification in 2015, the Prince2® Practitioner certification in July 2018, the AgilePM® Foundation certification in 2018, and the AgilePM® Practitioner certification in November 2018. Mohammed also obtained the P3O® certification from AXELOS Global Best Practice, although the specific year of obtaining this certification is not provided.