Anna Mazza

Anna Mazza has a diverse work experience in various customer service and management roles. Anna'smost recent position was as a Customer Care Specialist at JobTeaser, starting in 2022. Prior to that, they co-founded Torrei dei Giovani in 2014.

From 2020 to 2022, they worked at Pronovias Group as a Store Manager and Customer Care representative. In this role, they supervised a team of 12 people, managed difficult files, delivered excellent customer service, and developed sales plans. Anna also prepared detailed reports on purchasing trends and customer requirements.

Before that, Anna worked as a Store Manager at Subdued from 2019 to 2020, where they managed a team of 7 people and implemented business strategies to attract new customers. From 2018 to 2019, they worked in customer care at Disneyland Paris, maintaining a positive and professional attitude towards customers, processing orders, and providing feedback on customer service efficiency.

Anna's career also includes experience as a Freelancer and Event Marketing Manager from 2012 to 2018, where they spearheaded event and tradeshow strategies, built relationships with customers, and worked on various projects such as America's Cup and Salon du Mariage. Anna also worked as a Store Manager at Vogue from 2012 to 2017, overseeing operations, monitoring inventory levels, and ensuring customer satisfaction.

Overall, Anna has a strong background in customer care, team management, sales, and event marketing.

Anna Mazza's education history includes a Master's degree in Management of Fashion and Luxury Companies from SDA Bocconi, which they completed from 2019 to 2020. Prior to that, they obtained a Licence in Lingue, culture e letterature moderne europee from Università degli Studi di Napoli Federico II, which they pursued from 2012 to 2018. During their undergraduate studies, they participated in the Erasmus Mobility Programme at Université Sorbonne Nouvelle from 2014 to 2015, focusing on LLFL / Department du monde anglophone. In addition to their academic achievements, Anna also obtained a certification in Building Rapport with Customers from LinkedIn in July 2022.