Nafouza Ahamada

Nafouza Ahamada is a Salesforce Helpdesk Specialist at JobTeaser since September 2020, currently holding the title of Administrator junior and is a Salesforce Certified Associate as of June 2023. Responsibilities include managing helpdesk tickets, monitoring KPIs, administering Salesforce through automation, data management, and license supervision, and training over 200 end-users. Prior to this role, Nafouza worked as a Customer Care Specialist at Pharmélis, a recruitment consultancy in Life Sciences, and held positions in commercial management and customer service. Nafouza holds a Master's degree from NEOMA Business School and completed preparatory classes at Lycée Chevrollier.