Ariana James

Ariana James brings a wealth of expertise in UX/CX strategy and design, currently serving as the Senior Manager of UX/CX Strategy in Global Customer Enablement at Johnson Controls since July 2019. Managing a dynamic team, Ariana oversees the Voice of Customer Program and drives strategic initiatives to enhance customer engagement and business growth. Previous roles include UX Product Manager and UX Design Lead - Product Owner at Johnson Controls, where strong communication skills and leadership facilitated successful product development and operational efficiencies. Prior experience encompasses UX Design Lead and Senior UX Designer at Godfrey, and Digital Designer for Hershey Entertainment & Resorts Company, alongside other design roles. Ariana holds a Bachelor of Arts degree with a concentration in Graphic & Interactive Design from Millersville University of Pennsylvania.