Johnson Controls
Joseph Reid has over 20 years of experience in customer care and monitoring operations within the security industry. Since February 2004, Joseph has held various leadership positions at Johnson Controls, including the current role of Director, Customer Care & Monitoring for North America. Prior to this, Joseph served as Senior Unit Manager and Unit Manager, overseeing crucial aspects of emergency dispatch and customer care operations. Joseph's experience also includes a role as Training and Development Manager at Tyco Integrated Security and various managerial positions at ADT, along with a background as a Senior Consultant at AOL. Joseph holds a degree from The University of New Mexico.
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Johnson Controls
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At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. We deliver our promise in industries such as healthcare, education, data centers, and manufacturing. With a global team of 105,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers' mission.