Kasandra Edge is the Global Service Operations Associate Director at Johnson Controls, bringing over a decade of leadership in program management, cash management, and service operations to enhance operational efficiency and service excellence. Previously serving as a Service Operations Manager and Area Cash Manager, Kasandra has been instrumental in driving business transformation through effective change management strategies and fostering employee engagement. They hold a Bachelor of Arts in English Language and Literature from James Madison University and a Master of Fine Arts in Creative Writing from the University of Southern Maine. Known for a customer-centered approach, Kasandra emphasizes inclusive and sustainable practices while facilitating consistent service delivery and career development.
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