Russell Gillespie

Russell Gillespie is an accomplished executive with extensive experience in customer experience, commercial planning, and process improvement across various global markets. Currently serving as the Global Director of Commercial Projects at Johnson Controls, Gillespie focuses on driving enterprise success and achieving commercial excellence. Previously, Gillespie held senior roles in esteemed organizations such as W5 Powering Customer Experience and the Maersk Group, where responsibilities included transforming customer experience strategies and leading significant organizational changes. With a strong educational background, including a PhD in Life Sciences from the University of the Witwatersrand, Gillespie possesses a deep understanding of customer value management, brand strategy, and operational performance across multiple industries.