Stephanie Frane

Stephanie Frane currently serves as the Customer Technical Support Team Lead at Johnson Health Tech North America, where responsibilities include answering phone calls, responding to emails, and addressing inquiries from commercial locations. In addition, Stephanie functions as a Quality Advocate, establishing quality expectations and assessing customer interaction quality while collaborating with supervisors to provide performance feedback and improvement suggestions. Prior experience includes serving as a Team Lead for technical support at Inspiro from January 2017 to August 2019, and holding roles such as Retention Specialist at Great Lakes Higher Education Corporation and Affiliates from June 2015 to July 2017, Loan Counselor at MTM, Inc. from 2014 to 2015, and Customer Service Representative.