César Silva is a seasoned Customer Experience Leader with over 20 years of expertise in driving strategic and operational excellence. Currently serving as the LatAm Customer Service Senior Manager at Johnson & Johnson, César leads comprehensive customer service strategies for MedTech Vision LATAM, focusing on enhancing customer experience through digital transformation and voice of customer initiatives. Prior to this role, César held various positions, including Customer Service Coordinator at PDG Realty and Customer Care Manager at Lenovo, achieving multiple accolades in customer satisfaction and operational efficiency. César earned an MBA in Logistics and Supply Chain Management from Fundação Getulio Vargas.
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