Jorge Pinzon is a Learning & Development expert with over five years of experience in the BPO industry, specializing in training and developing staff members and new hires. Jorge has held various roles, including Global Delivery Lead at Johnson & Johnson and Senior Learning Specialist at Sitel Group, where they managed training and quality strategies to enhance KPI performance. They graduated with a degree in Journalism and Social Communication from Fundación Universitaria Los Libertadores and are currently pursuing a Master of Arts in Literature at Universidad Central.
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