Tara O'Brien

Tara O’Brien is a results-driven executive currently serving as the Senior Director of Service Delivery & Experience at Johnson & Johnson. With a proven track record in IT, HR, and Shared Services, Tara has led significant service management initiatives, including the replacement of service management tools and innovations in the Service Desk space. Previously, they held roles as Director of Global Service Desk at Johnson & Johnson and Senior Director of IT Customer Service at inVentiv Health, among other leadership positions. Tara holds a Bachelor of Engineering in Computer Engineering from Stevens Institute of Technology and an MBA from Babson College. Known for empowering team members through coaching and active dialogue, Tara fosters an environment of continuous improvement and collaboration.