Yu-Ming (Maggie) Wang is an experienced customer support professional currently serving as a Senior Customer Support Advocate at Forma since January 2022, following a role as a Member Experience Advocate. Previous experience includes working as Administrative Staff at Happy Sprout Kindergarten, where responsibilities were focused on organizational support, and as Cabin Crew for Singapore Airlines, where exceptional service led to over 50 passenger compliments and multiple awards during training. At Bright Horizons, Yu-Ming provided care and educational support as a Twos Teacher, while also holding a leadership role as Internal Vice President for the Taiwanese Student Association at the University of Washington, where event coordination skills were demonstrated. Yu-Ming's educational background includes a Bachelor of Arts in Psychology and Early Childhood and Family Studies from the University of Washington.
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