Tierra Sandridge

Tierra Sandridge has a diverse work experience spanning several industries. Tierra began their career in 2013 as a Cashier at Disneyland Resort and subsequently worked as a Customer Service Representative at the Automobile Club of Southern California. During their time at these positions, they displayed excellent communication and problem-solving skills.

In 2016, Tierra joined Onestop Internet as a Guest Services Lead, where they focused on training and mentoring new hires while also collaborating with clients to ensure customer-focused practices were in place. Tierra developed expert level knowledge of proprietary software during this role.

In 2018, Tierra transitioned to Branded Online Ecommerce as a Customer Service Supervisor. Tierra established customer service policies, prepared business reviews, and trained staff on new proprietary software. Tierra also demonstrated effective coaching skills to increase engagement and employee retention.

From 2020 to 2022, Tierra worked at Outerknown as a Customer Service Coordinator. Tierra proactively contacted customers with personalized styling suggestions, analyzed CX performance data, and showcased extensive product knowledge. Their efforts resulted in significant revenue generation for the company.

Following this, Tierra joined Mother Denim in 2022 as an Ecommerce Customer Care Specialist. Tierra improved customer support processes by implementing Gorgias macros and streamlining Gorgias tags for more meaningful reporting on customer issues. Tierra also suggested and executed revenue-driving projects.

Currently, Tierra is the E-commerce Customer Support Lead at JOLYN, a role they started in February 2023. Additional details regarding their responsibilities and accomplishments in this role are not provided.

Tierra Sandridge's education history includes pursuing an Associate's degree in Public Health at Cerritos College from the year 2021 to 2024.