Frederica Pinnock

Frederica Pinnock is an experienced professional in customer support and hospitality management, currently serving as a Customer Support Analyst at Jonas Club Software since December 2020. Prior positions include Corporate Travel Consultant at BCD Travel from May 2019 to December 2020, and Senior Supervisor of Operations at MCG from June 2007 to April 2018, where responsibilities included supervising gaming floor operations and compiling management reports. Frederica began their career as a Romance Marketing Coordinator at Half Moon from May 2005 to May 2007, focusing on converting proposals for wedding and romance packages. Academic qualifications include an Ontario College Graduate Certificate in Hospitality Administration/Management from Seneca Polytechnic, a Bachelor's Degree in Tourism and Hospitality Management from Florida International University, and a College Diploma in Tourism and Travel Services Management from the University of Technology, Jamaica.